At Postur Pilates, we stand behind the quality of our equipment and want you to feel confident using it for years to come.
All Postur Pilates products are covered by a 1-year comprehensive warranty from the date of delivery.
What Our Warranty Covers
Our warranty covers defects in materials, workmanship, and normal product operation that occur during the warranty period.
This includes the product and its components under normal intended use. If something isn't working the way it should, we want to know about it.
Our goal is not to make you navigate a complicated warranty process. We'll work with you to understand the issue and find an appropriate solution.
Our Warranty Resolution
If a product or component is determined to be covered under our warranty, Postur Pilates may, at our discretion and depending on the circumstances, provide one or more of the following solutions:
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A full or partial refund
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A replacement product
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Replacement parts
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Repair or technical assistance
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Another reasonable solution to resolve the issue
We will determine the most appropriate resolution based on the nature of the problem, the condition of the product, and the circumstances of the claim.
How to Make a Warranty Claim
If you experience a problem with your Postur Pilates equipment, please contact us with:
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Your order number
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A description of the issue
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Photos or videos showing the problem, when applicable
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Any other information our team may reasonably need to assess the issue
Our team may first provide troubleshooting or technical assistance if the issue can be resolved without replacing the product.
Please do not ship a product back to us unless we have provided return instructions.
What Isn't Covered
Our warranty is intended to cover product defects and issues arising from normal intended use. It does not cover damage resulting from:
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Misuse or abuse
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Accidents
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Improper assembly or installation
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Modifications or alterations
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Use outside of the product's intended purpose
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Failure to follow care, maintenance, or usage instructions
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Normal cosmetic wear and tear
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Damage caused by external circumstances unrelated to a product defect
If you're unsure whether an issue is covered, contact us. We'll review the situation with you.
Our Commitment
We don't believe a warranty should feel like a battle between the customer and the company.
If something goes wrong with your Postur Pilates equipment during the warranty period, contact us and we'll work with you toward a resolution.
Whether that means a replacement, repair, refund, replacement part, or another appropriate solution, our goal is to make sure you can get back to using your equipment with confidence.
Postur Pilates
Modern Pilates. Thoughtfully designed.